Soutient technique
Soutient technique

Technical Support


Simply put, your time is precious. Your expertise should be used to advance your business, not to solve everyday IT problems.

On our website, clients have access to a secure customer portal for requests for technical support. Rather talk to someone in person? No problem, we can answer your requests by phone and a service call will be created for you for proper follow-up.

Our clients benefit from a fast and efficient support service. Depending on your need, our team responds effectively with remote or in-person support to resolve any issues you may encounter. Whether it is for simple maintenance, adding equipment, solving software-related problems or carrying out a development project, the AIKI Informatique team is here for you at all times.

Do you already have an on-site IT technician or a computer profesional at your disposal?

No problem, we can meet your specific needs on an ad hoc basis. It’s like having an extra employee at your disposal at all times and at a low cost.

Did You Know That…

With our AIKI360 tool we can remotely monitor and maintain your computer fleet on a daily basis. A proactive approach that allows you to better plan your future needs and respond more quickly when a problem arises.

We support these installations and configurations

We have proven solutions for all your IT needs. Whether it’s a new installation, additions or improvements to your equipment, or a software or hardware migration, our team is able to support you and optimize your IT resources.

Physical servers
or virtual

Wireless or wireless routers

Firewall, anti-virus and anti-spam
or virtual

RPV (virtual private network)
or virtual

Local or off-site backup